Consumer FAQ Info

Can the prints be sent as a gift to a different address other then whats on my credit card?

Yes billing information for credit card needs to match, please include shipping information in special comments section.

How many days until delivery after placing my order?

Canvas pieces take longer than paper pieces please allow 2-4 weeks delivery, if you need a product faster, please contact us about our rush service and we will be happy to accommodate you to the best of our ability.

What payment options do you accept?
Visa, Master Card, Pay-Pal, Discover and American Express are all available upon checkout.

What is your refund policy?

We will be happy to credit you for a different product or size, refunds are handled on an individual basis, please email us for more information.  

Are these signed and limited edition prints?

Some of our artists offer limited signed prints of their work, if you are looking for a special product please send us an email and we will do our best to find exactly what you are looking for.

Can I get these in custom sizes?

Absolutely, please note the size you are looking for in the comment section.

What is a Giclee?

Giclée (pronounced /?i??kle?/ "zhee-clay" or /d?i??kle?, from French [?i?kle]) is a neologism for the process of making fine art prints from a digital source using ink-jet printing. The word "giclée" is derived from the French language word "le gicleur" meaning "nozzle", or more specifically "gicler" meaning "to squirt, spurt, or spray" It was coined in 1991, to represent any inkjet-based digital print used as fine art. The intent of that name was to distinguish commonly known industrial "Iris proofs" from the type of fine art prints artists were producing on those same types of printers. The name was originally applied to fine art prints created on Iris printers in a process invented in the early 1990s but has since come to mean any high quality ink-jet print and is often used in galleries and print shops to denote such prints.  Beside its association with Iris prints, in the past few years, the word “giclée,” as a fine art term, has come to be associated with prints using fade-resistant archival inks (including solvent inks), archival substrates, and the inkjet printers that use them. These printers use the CMYK color process but may have multiple cartridges for variations of each color based on the CcMmYK color model (e.g. light magenta and light cyan inks in addition to regular magenta and cyan); this increases the apparent resolution and color gamut and allows smoother gradient transitions. A wide variety of substrates are available including various textures and finishes such as matte photo p aper, watercolor paper, cotton canvas, or artist textured vinyl.

What are the other formats I can get prints in and does the price change from the other formats?

Images can be printed on a variety of substrates, from textiles, fine art papers or even metals.  If you have a special request please just let us know.  There is a price difference on each of the substrates and we would be happy to prepare a custom quote for you.

Am I allowed to contact the artist direct for custom work?

If you are interested in commissioning one of our artists we would be happy to help you.  Please let us know what you are interested in and we will put you in touch with the artists which most suites your needs.

What kind of guarantee do I have on these prints to know they will last without yellowing over time?
All inks and substrates have been tested by the Wilhelm Imaging Research Institute.  The archival ratings are between 75 and 300 years, depending on the substrate.  Please note, care must be taken to protect products from direct UV rays and moisture.  We recommend framing behind a UV coated glass with acid free mat's and backings to ensure the longest life of your new fine art piece.
 

What if I receive my print and I find it is too big or small for the area I wanted it to hang, can I return it for the appropriate size?

We will be happy to credit 50% of the purchase price of that print (once received back in print studio) to the purchase of a new print.  If you are unsure what size to order, please contact us for assistance.

Do I get a discount if I purchase more then one print?

A quantity discount is offered at 10 or more prints.  Please contact us for these special prices.

Are the colors true to what i see on my computer monitor?

All monitors show color differently.  If you need an image to match a particular color palette please contact us for assistance. 

Are these prints for sale anywhere else?

Do you have an affiliate program?
Not at this time, however this is in the process and will be announced soon.
 

Who do I contact if I dont receive my prints or they show up damaged?

Artist FAQ Info

What kind of artist do you except in the gallery?

All mediums of art are considered and all artwork is juried for exhibition.

How long does it take to get approved to be an artist on your site?
It may take up to seven business days for approval. 

If I am not excepted will you let me know and the reasons why?

Is Fine Art Nudity allowed?

Fine Art Nudes are available on our website, please note this category is a highly juried one and may take a little longer for approval.

How many prints can I upload a day to list for sale?
There is no limit to number of prints you may upload, however for faster approval we suggest uploading a maximum of 25 images per day.

Is there a monthly fee to be on the site to sell my prints? 

What is the sales commission structure for your site?
After printing costs, igallerydirect.com keeps only 20% commission on sales. Everything else goes directly to the artist.

How do I know for sure my prints are printed in the proper colors?

How do I send you my high res jpg or tiff for print?

Once I send you high res files how do i know these wont be mass produced and sold without my knowledge?

All prints sales will be provided to artist on a quarterly basis.  There will be no printing outside of the igallerydirect.com sales.

What if I dont want to sell limited edition prints and I want to sell an endless amount of one print?

What subject do you refuse to print that you might find offensive?

What if I am excepted into your gallery and none of my work sells, will I be removed over a period of time?

How do I cancel my account with I gallery Direct?

Once I cancel my account will my images still be listed for sale?

No upon cancellation all images from that artist will be removed immediately.

When I upload my images I notice a I gallery direct watermark on my images. Does this mean I know longer own all the rights to my images?

No this is just to ensure there is not unauthorized use of your images.

How do I keep track of what has sold?

When do I get paid from my sold pieces?

All payments are made to artists on a monthly basis.  
 

How do I get paid from my sold pieces?
Upon filling out the artist sign up pages you will note payment either via check or paypal. 

If I find a error in my payment from  igallerydirect.com who do I contact?

What if I dont want reproduction prints and I only want to sell the original piece can I do this on your site?

Am I allowed to hot link to just my art on your site from mine to push sales?

Am I allowed to upload images my friend created or just my own work?

Am I allowed to upload photo manipulated images into my gallery?

I have moved how do I update my address so I can still get my check from igallerydirect.com?

How do I get my pieces in the Featured Fine Art section of the site?

Do I get a discount if I purchase my own prints off your site?

I am interested in purchasing another artists prints through igallerydirect.com, am I able to convert my sales to credits for this?
Yes, please contact info@igallerydirect.com to make arrangements.